By accessing and using the inlinea.pt website, you agree to comply with these Terms and Conditions, all applicable laws and regulations and that you are responsible for compliance with all applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this site are protected by applicable copyright and trademark laws.

Permission is granted to temporarily download one copy of the materials (information or software) on inlinea.pt's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

– modify or copy the materials;
– use the materials for any commercial purpose or for public display (commercial or non-commercial);
– attempt to decompile or reverse engineer any content contained on the inlinea.pt website;
– remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or ‘mirror’ the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Interior Home, owned by INL DG. any time. Upon terminating your viewing of these materials or upon the termination of this license, you must delete any downloaded materials in your possession whether in electronic or printed format.

In no event shall Inlinea or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on interiorhome.pt, even if Interior Home or an authorized representative thereof has been notified orally or in writing of the possibility of such damages. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Inlinea has not reviewed all of the sites linked to its website and is not responsible for the contents of any linked site. The inclusion of any link does not imply endorsement by Inlinea of ​​the site. Use of any linked site is at the user's own risk.

Modifications:

Inlinea may revise these Terms of Service at any time without notice. By using this website, you are agreeing to be bound by the current version of these Terms of Service.

Applicable law:

These terms and conditions are governed by and construed in accordance with the laws of Inlinea and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

It is prohibited to introduce, store or disseminate through the website defamatory, obscene, insulting, xenophobic and/or any other content that violates the general principles of law and public order;

Save and do not disclose your login password to the website in order to prevent third parties from accessing your account at inlinea.pt

Do not use false, misleading or dubious identities;

Provide personal data and correct addresses so that Inlinea can properly process the various elements associated with you.

The Customer is responsible for the veracity of the data communicated to Inlinea and undertakes to immediately communicate to Inlinea any changes thereto.

Inlinea declines any responsibility for any delay or impossibility in processing the order, particularly at the time of delivery, resulting from an error or insufficient data communicated by the customer.

All Products and Services sold on the inlinea.pt website comply with Portuguese legislation. Inlinea declines any responsibility in case of violation of the legislation of the country where the order is delivered. It is the Customer's responsibility to check with local authorities the conditions for importing or using the Products they wish to order. Inlinea is not responsible for losses resulting from interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access, navigation or the provision of services to Users.

The materials appearing on inlinea.pt's website could include technical, typographical, or photographic errors. Inlinea does not guarantee that any materials on its website are accurate, complete or current. Largely due to the graphic representation on the various electronic equipment by the consumer, as these may present differences in color representation, changes in scale, for which Inlinea has no responsibility. Inlinea may make changes to the materials contained on its inlinea.pt website at any time, without prior notice. However, Inlinea does not make any commitment to update the materials.

The materials on inlinea.pt's website are provided on an 'as is' basis. Inlinea makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Inlinea does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

Your privacy is important to us. It is the policy of Inlinea and the INL DG Group to respect your privacy in relation to any information we may collect from you on the inlinea.pt website and other websites we own and operate.

We only request personal information when we truly need it to process and ultimately provide you with the services or items you have purchased. We do so by fair and legal means, with your knowledge and consent. We also inform the Customer why we are collecting their data and how it will be used.

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We only retain collected information for as long as necessary to provide the requested service or products. When we store data, we protect it within commercially acceptable and reliable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

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We only retain and use the information collected for marketing purposes such as newsletters, or other advertising purposes, when permitted by you. It is not our policy to use SPAM or send information that is not relevant to the Customer. It is our policy to be as transparent and correct in our actions, using the same data, only for the purpose of sharing, with the Customer, products that we think will be of interest to them, news that we are proud of and believe to be positive for the Customer and may be canceled at any time.

We do not share personally identifiable information publicly or with third parties except when required by law.

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Our website may have links to external websites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility for their respective privacy policies.

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You are free to refuse our request for personal information, understanding that we may not be able to provide you with some of your desired services.

Your continued use of our website will be considered acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, please contact us.

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INL DG Cookies Policy

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What are cookies?

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As is common practice with almost all professional websites this site uses cookies, which are small files that are downloaded to your computer, to improve your experience. This page describes what information we record, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however this may downgrade or 'break' certain elements of the site's functionality.

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How do we use cookies?

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We use cookies for a number of reasons, detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave all cookies if you are not sure whether or not you need them in case they are used to provide a service that you use.

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Disable cookies

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You can prevent the setting of cookies by adjusting your browser settings (see your browser help for how to do this). Please be aware that disabling cookies will affect the functionality of this and many other websites you visit. Disabling cookies will generally result in disabling certain functionality and features of this website. Therefore, it is recommended that you do not disable cookies if you intend to fully experience the page.

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Cookies we set

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Account-related cookies:

– if you create an account with us, we will use cookies to manage the registration process and general administration. These cookies will usually be deleted when you log out, however in some cases they may remain afterwards to remember your site preferences when you log out.

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Cookies related to your login:

– we use cookies when you are logged in, so that we can remember this action. This saves you from having to log in every time you visit a new page. These cookies are normally removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

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Cookies related to email newsletters:

– this site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications valid only to subscribed/unsubscribed users.

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Orders processing related cookies:

– this site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Cookies relationship

The Product catalog available on the inlinea.pt website is independent of physical stores, both in terms of price and quantity in stock. All promotional campaigns have limited and exclusive stock for online marketing.

Inlinea only processes an order placed by a Customer after confirmation of the respective payment, therefore Inlinea cannot guarantee the availability of the items until the aforementioned processing begins. In the product file, the Customer will find the estimated shipping date. In addition to the estimated shipping time, transport time is added, which depends on the chosen carrier, as well as the destination of the order.

Inlinea only ships on weekdays, twice a week, these being Wednesdays and Fridays. Therefore, neither weekends nor holidays are taken into account when estimating delivery of orders. In any case, estimated delivery dates are indicative only.

Our policy aims to provide the Customer with the greatest brevity and convenience.

If any ordered product is unavailable, and after having contacted the supplier to inquire about the possibility of replacing the missing item, Inlinea will contact the customer if the delivery time or the price of the item changes and the order will only proceed after consent given by the client.

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In case of absolute unavailability of stock of the ordered product, Inlinea may propose to the Customer the supply of a product of equivalent quality and price, if available, and, also in this case, the order will only proceed after consent given by the customer.

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In case of absolute unavailability of stock of the ordered product, and it is not possible to offer the Customer any product of equivalent quality and price or if the Customer has not given their consent to change the order initially placed, Inlinea will reimburse the amounts paid by the Customer, within a maximum period of 14 (fourteen) days after notification of cancellation.

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Any delay in the dispatch of items, in relation to the estimated dates presented, does not entitle the Customer to any compensation.

To formalize any order on the inlinea.pt website, the Customer does not necessarily have to register, but if they want to take advantage of the discounts and benefits that Inlinea has to offer, they must provide the data requested, in the most complete and accurate way possible. .

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The information made available on this website, regarding the characteristics of the article(s), is prepared taking into account the information provided by its suppliers. The images that accompany the products try to be as reliable as possible, however, the color tones of the images may differ in reality, as a result of factors such as lighting at the time of capturing the image or, finally, the device electronic device in use by the Customer. It is the Customer's sole responsibility to check whether the item(s) he has selected have the appropriate dimensions for the space for which it is intended, as well as whether the respective access to the destination space makes delivery possible.

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Any and all accessories or decoration complements present in the ambient images of the product(s), which are not identified in the title of the item being displayed, are not included in the price, except when expressly indicated.

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The order is only validated after payment of the corresponding amount.

The prices of products presented on this website already include the VAT rate in force in Portugal.

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The prices of products presented on this website do not include fees for auxiliary services, such as assembly or delivery, except when explicitly presented on the corresponding product page. These services can be purchased, to do so, simply indicate the request at the time of purchase and/or contact our Customer Support service requesting the same.

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The estimated delivery date for products purchased by the Customer is defined on the product page next to the description of the respective item, and may vary between items.

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Please note that this is only a forecast, however, no responsibility can be placed on Inlinea if the order cannot, for any reason, be fulfilled in whole or in part within the estimated time frame, as some items may be out of stock. , with no date for new availability. In these cases, the customer will receive a refund.

Items purchased at inlinea.pt are shipped to the address indicated in the purchase process.

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In the case of an order with several items, they are sent at the same time. In cases of differences in reception times at our warehouse, a waiting period is made until all the items are gathered to process a single shipment. If you wish to receive the various items in order of arrival, please contact us via email, identifying your order number, and requesting it. Dismantled shipping may incur additional transportation charges.

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We only ship to mainland Portugal.

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Changing the address may incur an additional cost charged by the carrier, which is not controlled by Inlinea.

For deliveries to be properly efficient, customers must pay attention to the following points:

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– Items may only be transported with packaging or properly packaged;

– Articles cannot be lifted over handrails and/or other obstacles;

– Articles, with the exception of crane service, cannot be transported through windows, balconies, awnings, etc.;

– All exception requests requested by customers will have to be validated with those responsible for the carrier and, in case of agreement, any incident that occurs will be the sole responsibility of the customer;

– We provide a measurement guide, helping you understand your space and also the item you intend to purchase. This way, you will make better use of the product, ensuring that it fulfills its function, but also achieving better conservation conditions for it.

– Before attempting delivery, the teams will confirm the access conditions;

– If confirmed, the packaged item is removed from the vehicle and the attempt will only be carried out by conventional means (stairs/elevator);

– If it is impossible to use the elevator and, as long as the stairs meet the essential conditions, the item will be transported to the respective floor, and from the 4th floor, the intervention of a team may be necessary special or reinforced, which will require a special request from the respective person responsible for each warehouse;

– In case of doubt, regarding the dimensions of the accesses, measurements will be taken at the respective location;

– If there are conditions, the team will inform those responsible and the respective incidence will be launched;

– In cases of doubt, an inspection of the site may be carried out (on a date to be scheduled);

– If necessary, the customer will be informed of possible alternatives for carrying out the delivery (reinforced team or crane service and in these cases subject to a quote).

The value corresponding to your order is calculated and displayed when your shopping cart is validated. This price varies depending on the type of order to be processed, being sensitive to the weight, size and extension of the cart. We only deliver to mainland Portugal.

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Picking up your order from our space or spaces is free.

The price shown in the shopping cart does not include assembly.
If you would like help assembling the items you purchased at inlinea.pt, please attach a quote request for assembly to your purchase and an Inlinea employee will contact you to provide you with all the support.

When purchasing an item in our online store you have 14 days to return your order. Days start counting from the moment of delivery to the customer's home. The same does not happen if the purchase is made in our physical stores.

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Consult the terms and conditions on this page to make your return;

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If you have any questions, you can contact our Customer Support service, available through our contact page.

Cancellations, exchanges and returns Interior Home

The following conditions and terms are only applicable to purchases made at inlinea.pt

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The Customer may cancel their order if – if there is no stock, it has not yet been processed by our suppliers. If it is not processed, it will be possible to cancel the order and the Customer will be entitled to a full refund of all amounts paid relating to the intended cancellation. Upon receipt of the order by the Customer, the Customer may exercise their right to free resolution under the legally stipulated terms indicated below, namely in Decree-Law no. 24/2014, of 14 February.

Failure to pay for the order within 2 (two) days following the date on which it was definitively placed implies automatic cancellation of the order.

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In accordance with the provisions of Decree-Law no. 7/2004 of 7 January (with the amendments conferred by Decree-Law no. August), regarding electronic commerce, Inlinea reserves the right to unilaterally cancel the order whenever there is a programming error, malfunction of Inlinea's computers, as well as if the contractual proposal arrives deformed at its destination and the error concerns an essential element of the contract.

Within the scope of its Customer Satisfaction Policy, and in accordance with applicable legislation, Inlinea allows the exchange or return (termination of the contract) of articles, within 14 days from the date of receipt by the Customer, without payment compensation and without the need to indicate the reason.

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The Customer has the right to terminate the contract without incurring any contractual costs within 14 (fourteen) days from the day following the day: (i) on which the Customer or a third party indicated by the Customer, other than the carrier , acquires possession of the good or in the case (ii) in which the Customer or a third party indicated by him, other than the carrier, acquires physical possession of the last good when the consumer has ordered several goods in a single order and the goods are delivered separately. In the case of returns, the shipping cost is the responsibility of the Customer, choosing the carrier they best understand. In the event of defects caused by the carrier, they will be communicated to the Customer who will undertake to resolve them with the chosen carrier.

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In order to exercise their right of free termination, the Customer must communicate to the Customer Support service through our contact details (see contact section), their decision to terminate this contract by means of an unequivocal statement (e.g. , letter sent by post or email).

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In order to speed up the refund process, in the case of amounts paid by Credit Card and ATM with the indication of the associated NIB/IBAN, the refund will be made using the same payment method.

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If the customer wishes to receive another form of refund, they must contact Interior Home within a maximum period of 7 days from the date on which Inlinea was informed of their decision to terminate the contract.

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Inlinea further informs that it will withhold the refund until it has received the returned goods and verified their condition, which is supported by a photographic collection.

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The Customer must return the goods without undue delay and no later than 14 (fourteen) days from the day on which he informed Inlinea of ​​the free termination of the contract, considering that it is respected if the Customer returns the goods before the end of this period of 14 (fourteen) days.

The Customer must bear the full costs of returning the goods if the right to freely terminate the contract is exercised.

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If you wish to exchange items, the Customer must contact the Support Service through our contact page. The Customer should not, under any circumstances, send articles to Inlinea without having made prior contact as they will not be received.

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Although returns/exchanges are accepted within the 14-day reflection period (as described above), returned goods will only be accepted if they scrupulously respect the following conditions:

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– Returned items must be intact and without any marks/damage from use;

– You will have to return the item together with its packaging, manuals and immaculate accessories;

– Along with good I must

If the product/s you received do not correspond to the characteristics of your order or if they are damaged, you must contact our Customer Service.

In accordance with the provisions of Decree-Law No. 67/2003, of April 8th, with changes introduced by Decree-Law No. 84/2008, of May 21st, all equipment sold on inlinea.pt is covered by a guarantee of conformity of the goods corresponding to a period of 2 (two) years (except companies).

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In addition to the mandatory guarantees provided by law, products sold by Inlinea also benefit from other guarantee conditions offered by the respective manufacturers, with only these manufacturers being responsible for compliance. We consider current warranty extension campaigns as an example.

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If the purchased product is faulty, the Customer must report the situation to Customer Support via our contact page, providing their order number and a description of the malfunction.

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Technical assistance is provided by the brands themselves.

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If the technical check detects signs of misuse, and/or any problem that may have caused the item to malfunction (e.g. falling, damp, etc.) the product will be out of warranty.

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In the case of goods outside the warranty period, the Customer may still wish to have the item repaired, so they can inform Inlinea of ​​the fault to Customer Support, and they will forward assistance to the assistance station in their geographical area. .

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In the case of products made to order, made or personalized in the Customer's interest, no guarantees apply. The Customer has the right to complain about a manufacturing defect, which will be analyzed by the competent authorities. If it is found that the anomaly is caused by improper use or unsuitable environmental conditions, Inlinea is not responsible for any exchange, return or refund of values.

All purchases made on the inlinea.pt website are subject to Portuguese legislation. Any conflict or divergence of interpretation of the General Conditions of Contract and Use will be submitted to the competent Portuguese Court.

If you have a promotional code, you can use it when completing your order. Choose your products, add them to your shopping cart, then enter the discount code in the space provided to be deducted from your order total.

The purchase of products on inlinea.pt accepts the following payment methods:

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ATM | MBWAY | Visa and Mastercard | National Consumer Cards and European Economic Area | Visa – National Commercial Cards and European Economic Area | MasterCard – National Commercial Cards and European Economic Area;

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Protect yourself against fraud: Inlinea does not accept any other purchasing and payment method other than through our website inlinea.pt, following the natural and safe purchasing steps on our platform, which are: visit the website – choose the product of your preference – add to cart – payment made using the methods provided in the section and confirmation of the order processed.

Inlinea does not place, process or validate orders made via telephone, e-mail, telesales or any other nature other than via our website inlinea.pt, except for custom products, personalized according to the Customer's criteria, which are only possible process through our Customer Service.

For this unique case, the Customer will be in contact with an official Inlinea collaborator, who will process the Customer's personalized order and send him an email, via our official Customer Service email, with the payment details, being this done, as indicated, through our website inlinea.pt

It is important for us that the Customer is and is informed and, as mentioned previously, in case of doubt we are available with our Customer Service service via the contact page.